Click and Collect

If you're unable to receive your parcel at home then why not try our Click and Collect service? We'll send your items to your chosen Suit Direct store to collect when it's convenient for you. We have 25 stores across the country and will hold your order for 10 calendar days.

We offer this service for free and your order will ready for collection after 10am 2 working days after your order. For further peace of mind we will also contact you by either phone or email once your order has arrived safely in store.

Simply place your order and select UK Click And Collect at the checkout and choose your preferred store from the list.

When collecting your order please bring a proof of purchase and the card you have used for payment. If you would like someone to collect the order on your behalf they will need your proof of purchase as well as their own Photo ID.

Standard delivery

Standard delivery is free on all UK Mainland orders over £70 and your order will be delivered within 2-3 working days. For orders under £70 the standard delivery option is £4.95.

UK Next Day Delivery

UK Next Day Delivery service is available for most UK Mainland orders placed before 5pm, subject to satisfactory payment security check. For orders over £70 this is charged at £2. For orders under the value over £70 the cost for this service is £6.95. Unfortunately we are not able to offer Next Day delivery on all UK orders and we will notify you if we are unable to fulfil this on your order.

Large Orders

Please note that exceptionally large orders (those over 10 suits) may take longer to delivery due to delivery restrictions. If you require such an order on Next Day Delivery please contact our Customer Service team who will be able to advise.

Mainland Europe

Shipping costs for Europe - UK Terms & Conditions apply!

Overseas Delivery & Returns

We currently ship to the following overseas destinations. Please review the table below for costs and delivery times. Please note any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid for by the recipient of the parcel. We have no control over these charges and we cannot tell you what the cost of this may be as policies and duties vary widely from country to country. You should contact your local customs office for advice on the current charges that are applicable before you place your order.

Country Delivery Time Cost
Austria Approx. 5 Working Days £13.00
Belgium Approx. 5 Working Days £9.00
Bosnia Approx. 5 Working Days £44.85
Bulgaria Approx. 5 Working Days £23.00
Channel Islands Approx. 5 Working Days £10.00
Cyprus Approx. 5 Working Days £25.00
Czech Republic Approx. 5 Working Days £23.00
Denmark Approx. 5 Working Days £13.00
Estonia Approx. 5 Working Days £23.00
Finland Approx. 5 Working Days £13.00
France Approx. 5 Working Days £9.00
Germany Approx. 5 Working Days £9.00
Gibraltar Approx. 5 Working Days £44.85
Greece Approx. 5 Working Days £23.00
Hungary Approx. 5 Working Days £23.00
Iceland Approx. 5 Working Days £16.95
Ireland (ROI) Approx. 5 Working Days £6.00
Italy Approx. 5 Working Days £13.00
Latvia Approx. 5 Working Days £23.00
Liechtenstein Approx. 5 Working Days £44.85
Lithuania Approx. 5 Working Days £45.00
Luxembourg Approx. 5 Working Days £9.00
Malta Approx. 5 Working Days £45.00
Moldova Approx. 5 Working Days £45.00
Monaco Approx. 5 Working Days £13.00
Montenegro Approx. 5 Working Days £45.00
Neatherlands Approx. 5 Working Days £9.00
Northern Ireland Approx. 5 Working Days £4.95
Norway Approx. 5 Working Days £44.85
Poland Approx. 5 Working Days £23.00
Portugal Approx. 5 Working Days £13.00
Portugal (Azores) Approx. 5 Working Days £45.00
Portugal (Madeira) Approx. 5 Working Days £45.00
Romania Approx. 5 Working Days £45.00
ROI Approx. 5 Working Days £6.00
San Marino Approx. 5 Working Days £44.85
Serbia Approx. 5 Working Days £45.00
Slovakia Approx. 5 Working Days £23.00
Slovenia Approx. 5 Working Days £23.00
Spain Approx. 5 Working Days £13.00
Spain (Canary Islands) Approx. 5 Working Days £45.00
Sweden Approx. 5 Working Days £13.00
Switzerland Approx. 5 Working Days £44.85
Tunisia Approx. 5 Working Days £45.00
Turkey Approx. 5 Working Days £45.00
Ukraine Approx. 5 Working Days £45.00

The following countries are subject to a £21.75 duty charge, which is included in the postage rates stated above.

  • Switzerland
  • Bosnia/Herzegovina
  • Gibraltar
  • San Marino
  • Liechtenstein
  • Norway

International delivery costs

Shipping costs for the rest of the world - UK Terms & Conditions apply!

Country Delivery Time Cost
USA Approx. 5 Working Days £40.00
Canada Approx. 5 Working Days £45.00
Australia Approx. 9 Working Days £50.00
New Zealand Approx. 10 Working Days £55.00

Collect+

  1. Complete the Returns Form included with your order and attach this to the front of your parcel.
  2. Take your parcel to your nearest Collect+ location.
  3. Please note that it is your responsibility to return the goods in a saleable condition.

Using Royal Mail

  1. Complete the Returns Form included with your order and ensure you enclose this within the parcel that you are planning to return
  2. Cut off the Royal Mail FREE POST returns label at the bottom of the Returns Form included in your order and attach it to your parcel ensuring any original delivery labels are covered over. If you have lost any of your labels please contact our customer service team and they will help you with replacing these.
  3. Simply take your parcel to your local Royal Mail Post Office who will process the return and provide you with proof of postage. Please make sure you keep this safe. You may wish to upgrade your return to a Special Service to cover the cost of your items in the event of the parcel being lost or stolen. This can be done at the Royal Mail Post Office.
  4. Please note that it is your responsibility to return the goods in a saleable condition. Unfortunately we cannot take responsibility for any missing or lost items being returned back to our warehouse

Returns

We want you to be happy with your order but if you would like to return an item or items, for whatever reason, you may do so. You have 28 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a salable condition with all labels still attached.

We unfortunately cannot accept the return of any item which has been altered to your own personal specifications.

For exchanges we ask that you place a new order for any new items that you require and return back to us any unwanted items.

Returns Address

Suit Direct,
BMB Clothing,
Powlett Road,
Hartlepool,
TS24 8LY

Christmas Returns Policy

You have until January 31st 2018 to return any items purchased between November 6th and December 24th 2017 providing all items are unworn, in packaging and with all tags attached.

Returns To Store

You can return your online order to any Suit Direct store, please check our store locator to find your nearest one. Orders purchased using our Click and Collect service can be tried on in store and processed by store staff if returns are required. Please note, you cannot return or exchange orders in store that have been purchased using PayPal. These orders must be returned via Royal Mail using the FREE POST returns label included with your order or via Collect+(see below).

Overseas Returns

We are more than happy for any overseas order to be returned but we do ask that whoever is returning the order cover the cost of the return postage to our warehouse. You have 28 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a saleable condition with all labels still attached. We unfortunately cannot accept the return of any item which as been altered to your own personal specifications. For exchanges we ask that you place a new order for any new items you require and return back to us an unwanted items as specified above. Please note that it is your responsibility to return the goods in a saleable condition, we cannot take responsibility for any missing or lost items being returned back to our warehouse.