Privacy Policy and Terms & Conditions

Your Representations

You promise that you are at least 18 years old and have the legal right and ability to enter into this agreement and to use any debit or credit card used to purchase the Products. You also promise that all information you have provided is accurate and true. You authorise us to perform validation checks and authorisation with the card issuer.

Indemnity

You agree to fully indemnify us, our officers, employees, agents and suppliers, immediately on demand, from and against all claims, liability, damages, losses, costs and expenses arising out of any breach by you of these terms and conditions or by your use of this website, or the use of any other person accessing this website using your shopping account or your personal information.

Prices

All prices stated on the website are inclusive of VAT where applicable, but exclusive of shipping charges, unless we tell you otherwise. Prices and availability of Products may be changed at any time without notice. The price at which you agree to purchase the Products is the price stated on this website at the time you place your order. Prices in our retail stores and outlets may be different to the prices shown on this website.

Colours

We make every effort to ensure that the images of the Products on our website are accurate. However because of differences between monitors the colour you see of the Product may not accurately reflect its true colour.

Orders

We will take all reasonable steps to ensure that your credit or debit card information (Confidential Information) is kept secure. However unless we have been negligent, we are not liable for any losses arising from unauthorised access by a third party to your Confidential Information.

Acceptance

Once you have placed an order on this website, we will send you an email confirming receipt of the order you have sent. We will not accept the order and complete the contract until we despatch the Products ordered. If there is a problem with your order, eg a problem with your credit card or we do not have the Products ordered in stock, and we cannot accept the contract, we will tell you by email.

Payment

Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the Products selected including VAT and delivery charges. Any refunds made in respect of returns or cancellations will be made to the same card. Where payment has not been made in full, we may cancel your order and/or suspend any further deliveries to you.

Voucher Codes

Voucher codes must be applied at checkout in order for the discount to be received. We regret that we're unable to apply these discounts retroactively.

Unless otherwise stated all voucher codes are applicable only to selected lines. Only 1 voucher code may be applied per order.

Liability

We are not liable for loss of profits, loss of business or other consequential, special or indirect loss, costs, expenses or other claims for compensation, whether caused by our negligence or not, arising out of or in connection with the Products or their use or resale by you. We are not liable to pay you any compensation other than a refund equal to the price of the Products that you have paid us for.

This clause is not intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence. The risk of damage or loss of the Products passes to you when delivery is made. Delivery is made at the time we leave the Products at the address specified by you. We cannot accept any claims beyond this point. All implied warranties and undertakings are excluded to the maximum extent permitted by law.

Care Instructions

Where a product has care instructions, you must follow these instructions. We are not liable for any loss or damage in the event that the instructions have not been followed.

Trademarks

All trademarks, brand names, copyrights, Product names and trade names are the property of their respective owners and we do not authorise any use which infringes those rights. Subject to this, you may view, print and download from our website for personal use only. Any other use of information or materials on this website is strictly forbidden without obtaining our written agreement first.

Errors and Omissions

We have made every effort to ensure that the information on this website and in any documentation we may send you (“Information”) is accurate. However we do not make any promises about the Information and we are not liable for any loss or damage, whether direct, indirect or consequential, which may happen as a result of relying on the Information, except where we are not allowed by law to exclude our liability.

Force Majeure

We are not liable to you for any failure or delay to supply or deliver or for any damage or defect to the Products that is caused by any event or circumstance beyond our reasonable control.

General

If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you), the validity, legality or enforceability of any other part of these conditions will not be affected. This agreement is governed by English law.

We do not give any contractual rights to third parties, and the Contracts (Rights of Third Parties) Act 1999 will not apply to any contract between us.

This site may collect information on demographics and interests. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings

Your Data

The following personal information is processed by us and other companies in our group: name, address, card details, telephone number and email address. This data is stored securely to ensure it is protected from any unauthorised access, improper use and destruction. Any data we store may be transferred in or outside the European Economic Area (EEA). By submitting your data you agree to us storing, processing and transferring. Your personal information may be requested from us pending proof of identity. To do this please contact us by email.

Checkout Survey

  • 1. The Prize Draw is open to anyone aged 18 or over, who provide their email address after completing the survey located at the end of checkout on the Suit Direct website. The sole purpose of collecting the email address is to be able to contact a winner and will NOT be used for marketing purposes unless requested by the entrant elsewhere.
  • 2. All entrants into the Prize Draw shall be deemed to have accepted the Terms and Conditions shown here.
  • 3. Employees of Suit Direct, its group companies or their own family members or anyone else connected with the Prize Draw may not enter.
  • 4. To enter the Prize Draw, checkout on Suit Direct, complete the survey and enter an email address by which we can contact you. Only one entry per household is allowed. No purchase is necessary so if you wish to enter the draw without purchasing, please contact our customer services team. If you have any questions about how to enter or in connection with the Prize Draw, please contact us.
  • 5. The opening date for prize draw entries is 08/06/2020. The closing date of the prize draw is 6pm on 31/09/2020. Entries received after this time will not be counted.
  • 6. The winner will receive a £50 voucher to spend on suitdirect.co.uk
  • 7. The winner will be selected from a random draw of submissions that will take place on 02/10/2020.
  • 8. Suit Direct accepts no responsibility for any costs associated with the prize and not specifically included in the prize.
  • 9. The winner will be notified by email (using the details provided at entry) on or before 03/08/2020 and will be sent the prize information by email.
  • If a winner does not respond to Suit Direct within 14 days of notification, then the winner’s prize will be forfeited and Suit Direct shall be entitled to select another winner in accordance with the same process described. If a winner breaches these Terms and Conditions, the prize will be forfeited and Suit Direct shall be entitled to select another winner.
  • 10. Suit Direct accepts no responsibility if you are not able to use the prize.
  • 11. The name of the winner can be requested after 09/10/2020 by contacting our customer services team within 30 days after the date of the closing date of the prize draw.
  • 12. The prize can not be exchanged or altered, and is not redeemable for cash.
  • 13. Suit Direct shall not in any circumstances be responsible for any damage, loss, liabilities, injury or disappointment incurred or suffered by you or anyone else, as a result of entering the Prize Draw or accepting the prize.
  • 14. Suit Direct are not liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control.
  • 15.These terms and conditions are governed in accordance with the laws of England and Wales.
  • 16. Suit Direct retains the right to close the survey competition at any point.
  • Wedding Survey

  • 1. The Prize Draw is open to anyone aged 18 or over, who provide their email address after completing the wedding competition on the Suit Direct website. The sole purpose of collecting the email address is to be able to contact a winner and will NOT be used for marketing purposes unless requested by the entrant elsewhere.
  • 2. All entrants into the Prize Draw shall be deemed to have accepted the Terms and Conditions shown here.
  • 3. Employees of Suit Direct, its group companies or their own family members or anyone else connected with the Prize Draw may not enter.
  • 4. To enter the Prize Draw, complete the wedding survey and enter an email address by which we can contact you. Only one entry per household is allowed. No purchase is necessary so if you wish to enter the draw without purchasing, please contact our customer services team. If you have any questions about how to enter or in connection with the Prize Draw, please contact us.
  • 5. The opening date for prize draw entries is 05/08/2020. The closing date of the prize draw is 6pm on 30/09/2020. Entries received after this time will not be counted.
  • 6. The winner will receive a £500 voucher to spend on suitdirect.co.uk
  • 7. The winner will be selected from a random draw of submissions that will take place on 30/09/2020.
  • 8. Suit Direct accepts no responsibility for any costs associated with the prize and not specifically included in the prize.
  • 9. The winner will be notified by email (using the details provided at entry) on or before 30/09/2020 and will be sent the prize information by email.
  • If a winner does not respond to Suit Direct within 14 days of notification, then the winner’s prize will be forfeited and Suit Direct shall be entitled to select another winner in accordance with the same process described. If a winner breaches these Terms and Conditions, the prize will be forfeited and Suit Direct shall be entitled to select another winner.
  • 10. Suit Direct accepts no responsibility if you are not able to use the prize.
  • 11. The name of the winner can be requested after 30/09/2020 by contacting our customer services team within 30 days after the date of the closing date of the prize draw.
  • 12. The prize can not be exchanged or altered, and is not redeemable for cash.
  • 13. Suit Direct shall not in any circumstances be responsible for any damage, loss, liabilities, injury or disappointment incurred or suffered by you or anyone else, as a result of entering the Prize Draw or accepting the prize.
  • 14. Suit Direct are not liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control.
  • 15.These terms and conditions are governed in accordance with the laws of England and Wales.
  • Metrocentre giveaway competition

    This competition ends on Wednesday 28th October. The winner will be notified via Instagram by 30th October. Multiple entries will be accepted. Prizes must be taken between November 2020 and December 2021. The winner must cover their own travel costs for each prize. Please note this is a giveaway for North East England based wedding suppliers. There is no prize substitution and each supplier reserves the right to amend or change a prize at any time. Open to UK residents, 18 + only.

    Multibuy Offers

    All items must be returned for a full refund. If returning part of the order you do not qualify for the offer and will pay the current selling price for each item.