Delivery & Returns

Orders are dispatched 7 days a week, excluding Bank Holidays. We will send you an email confirmation once your order has been dispatched. Unfortunately it is not possible to change the delivery address of the order once it has left our warehouse, however if you do need to amend your order prior to dispatch then please get in touch with our Customer Service team who will do their best to accommodate any changes
We strive to ensure our delivery information on site is as accurate as possible. However, on some occasions, packages may be delayed due to factors out of our control.

EU/International Delivery & Returns

We are pleased to announce a return to deliveries in the EU and /to wider international territories. Please visit suitdirect.com for all non-UK orders.


Standard Delivery

Tracked Standard Delivery is free on all UK Mainland orders over £70 and your order will be delivered within 7 working days. For orders under £70, the Standard Delivery option is £4.95 dispatched via Evri.

Evri will send additional delivery updates by email. If you provide a phone number, they will also send an SMS to pre-advise you of the delivery time.

If you don’t receive your parcel within the projected timeframe after we send you a dispatch email, please contact us. You have 30 days after receipt of a dispatch email to contact us in event of a non-delivery. Refunds cannot be made after this time.


UK Mainland Next Day Delivery

Our tracked Evri Next Day service is available on orders to most UK Mainland addresses placed before 5pm and is charged at £6.95 on orders under £70, and £3.95 for orders over £70. Evri will send additional delivery updates by email. If you provide a phone number, an SMS will be sent to pre-advise you of the delivery time. On the email/SMS from Evri, there are options to change or divert the delivery.

Alternatively, a service through UPS is available. This service is charged at £9.95 and delivery time is approximately 1-2 working days. If you don’t receive your parcel within the projected timeframe after we send you a dispatch email, please contact us. You have 30 days after receipt of a dispatch email to contact us in event of a non-delivery. Refunds cannot be made after this time.


ParcelShops

Have your order delivered to one of 4,000+ ParcelShops in the UK. This service is free on all UK Mainland orders over £70. UK Mainland Orders should arrive within 7 working days. For orders under £70, the Standard Delivery option is £4.95. Evri will send additional delivery updates by email. If you provide a phone number, an SMS will be sent to pre-advise you of the delivery time. On the email/SMS from Evri, there are options to change or divert the delivery.


Click & Collect

Click & Collect your parcel from one of our many store locations across the UK. This service is free and your order will be ready for collection after 10am, 2 working days after your order. When you collect your order, please bring proof of purchase and the card you have used for payment.

Please note: We are unable to refund purchases made via the website in stores.


Large Orders

Please note that exceptionally large orders (which include over 10 suits) may take longer to deliver due to delivery restrictions.


UK Mainland Returns

Please note: It is currently taking us longer than usual to process refunds on returned items. We apologise for the inconvenience

We want you to be happy with your order, but if you would like to return one or more of your items for whatever reason, you may do so. You have 90 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a saleable condition with all labels still attached.

UK Mainland returns are free of charge

For online orders placed after 25/04/2022 simply click on the below to be directed to our online returns portal:



For online orders placed prior to 25/04/22 please return using the Collect+ label included in your order.

Our Returns Address:
Suit Direct,
BMB Clothing,
Powlett Road,
Hartlepool,
TS24 8LY,
UK

Click here to print the label at home.

Please note: some orders may be shipped in packaging larger than can be used for Collect+ returns. If your order is affected then please contact us and we will work with you to arrange an alternative.

Please contact us if you haven't received your refund within 14 days of posting.

Returns must be made to the point of sale. At present we are unable to accept store returns online, or returns from website orders to our stores. We apologise for this inconvenience.

Unfortunately, we cannot accept the return of any item which has been altered to your own personal specifications. We are also unable to accept any returns on underwear, socks, or masks for hygiene reasons.

For exchanges, we ask that you place a new order for any new items that you require and return any unwanted items back to us.



UK - Non Mainland Delivery

LocationDelivery TimeCost
Channel IslandsApprox. 5 Working Days£6.55 / 8,00 €
HighlandsApprox. 3-7 Working Days£4.95 / 7,00 €
Isle Of ManApprox. 3-5 Working Days£5.95 / 8,00 €
Northern IrelandApprox. 5 Working Days£4.95 / 7,00 €
OffshoreApprox. 3-7 Working Days£4.95 / 7,00 €


UK - Non Mainland Returns

Items can be returned at via your local Post Office at your cost. As Suit Direct cannot be held responsible for any returns parcels lost in the post we suggest keeping your receipt as proof of postage.

Our Returns Address:
Suit Direct,
BMB Clothing,
Powlett Road,
Hartlepool,
TS24 8LY,
UK

Overseas Delivery & Returns

For orders placed prior to 02/03/22, overseas customers are entitled to return their order to us for a refund, providing the above conditions are met, however we ask that the customer cover the costs of returning the item(s) to our warehouse.

For orders placed after 02/03 please visit suitdirect.com.