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Delivery & Returns

Orders are dispatched Monday to Friday, excluding Bank Holidays. We will send you an email confirmation once your order has been dispatched. Unfortunately it is not possible to change the delivery address of the order once it has left our warehouse, however if you do need to amend your order prior to dispatch then please get in touch with our Customer Service team who will do their best to accommodate any changes.

We strive to ensure our delivery information on site is as accurate as possible, however on some occasions packages may be delayed due to factors out of our control.
EU Delivery & Returns
Due to the ongoing disruption caused by Brexit, we have no option but to temporarily pause all EU orders and shipments, with immediate effect.

We’ve faced increasing complexities in transporting your orders from our UK warehouse to the EU and have been trying our best to adapt to this new approach. Despite our best efforts, we’ve faced significant challenges from both the UK and EU border officials, our courier partners, as well as new customs systems and processes.

We strongly apologise and hope you understand. We’re working hard to resolve this situation with all parties.

We remain committed to all of our EU customers. This is a temporary pause needed to give us time to resolve the situation. We aim to send another update soon to confirm the restart in shipping, plus a full guide on future operations.

If you have any questions, please get in touch.

Customers now have 90 days to return their items. Please see the instructions below.

Coronavirus (COVID-19)
Please note that due to the ongoing worldwide pandemic, deliveries may take longer than usual. Please refer to the tracking reference provided in your dispatch email for more accurate updates. For international orders (excluding Ireland), please see the latest delivery status updates from UPS.

Returns have been extended so that you now have up to 90 days from delivery to return your package for a full refund. Please note that due to current COVID-19 restrictions, returns will be processed within 21 days. If you haven’t received your refund after this time, please contact our customer service team. We apologise for any inconvenience this may cause.

For more information on what we are doing to ensure your orders are handled and delivered safely please read our FAQ page.

We thank you for your patience on this.

Standard delivery
Tracked Standard Delivery is free on all UK Mainland orders over £70 and your order will be delivered within 7 working days. For orders under £70, the standard delivery option is £4.95 dispatched via Hermes.
Hermes will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.
If you don’t receive your parcel within the projected timeframe after we send you a dispatch email please contact us.

UK Mainland Next Day Delivery
Our tracked Hermes Next Day service is available on orders to most UK Mainland addresses placed before 5pm and is charged at £6.95 on orders under £70, and £3.95 for orders over £70. Hermes will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.
Alternatively, a service through UPS is available. This service is charged at £9.95 and delivery time is approximately 1-2 working days.
If you don’t receive your parcel within the projected timeframe after we send you a dispatch email please contact us.

Parcelshops
Have your order delivered to one of 4,000+ Parcelshops in the UK. This service is free on all UK Mainland orders over £70. UK Mainland Orders will arrive within 7 working days. For orders under £70, the standard delivery option is £4.95.
Hermes will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.

Click and Collect
Click and Collect from one of our 28 store locations across the country. This service is free and your order will be ready for collection after 10am 2 working days after you order. When you collect your order please bring a proof of purchase and the card you have used for payment.
Please note: We are unable to refund purchases made via PayPal in stores.

Collect+
Please ensure that you keep your Collect+ receipt as this is proof of return until the refund is made, as we cannot refund parcels that are lost in transit.

Large Orders
Please note that exceptionally large orders (which include over 10 suits) may take longer to deliver due to delivery restrictions.

UK Returns

Returns Address
Suit Direct,
BMB Clothing,
Powlett Road,
Hartlepool,
TS24 8LY,
UK

Please note that should you wish to return an item, this process is taking longer than normal and your refund could be delayed due to increased hygiene measures within our warehouse. Please be reassured that we will try to deal with it as quickly as possible.

We are also unable to accept returns from website orders to stores at this time.


We want you to be happy with your order, but if you would like to return an item or items, for whatever reason, you may do so. You have 90 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a saleable condition with all labels still attached.

Unfortunately, we cannot accept the return of any item which has been altered to your own personal specifications.

We are also unable to accept any returns on underwear, socks, or masks for hygiene reasons.

For exchanges, we ask that you place a new order for any new items that you require and return any unwanted items back to us.

Overseas Delivery & Returns

Please Note: European destinations below are not currently available
We currently ship to the following overseas destinations. Please review the table below for costs and delivery times. All orders outside of the UK & Ireland are sent via UPS. Please note any customs or import duties are charged once the parcel reaches its destination country.

These charges must be paid for by the recipient of the parcel. We have no control over these charges and we cannot tell you what the cost of this may be as policies and duties vary widely worldwide. You should contact your local customs office for advice on the current charges that are applicable before you place your order.

Mainland Europe
Shipping costs for Europe are shown below - UK Terms & Conditions apply. Delivery is free to France, Netherlands, Germany and Spain on orders over £125.00 / 125,00€.

Coronavirus
Please note that in countries where COVID-19 is affecting transport and logistics, there is likely to be a delay in delivering your order. Please refer to the tracking reference provided in your dispatch email for more accurate updates.
For international orders (excluding Ireland), please see the latest delivery status updates from UPS.
Customer returns may also take longer to process than usual. We thank you for your patience on this.
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Country Delivery Time Cost
Andorra Approx. 5 Working Days £47.35 / 67,75 €
Austria Approx. 5 Working Days £15.50 / 20,75 €
Belgium Approx. 5 Working Days £11.50 / 14,75 €
Bosnia/Herzegovina Approx. 5 Working Days £47.35 / 67,75 €
Bulgaria Approx. 5 Working Days £25.50 / 33,75 €
Channel Islands Approx. 5 Working Days £10.00 / 14,00 €
Cyprus Approx. 5 Working Days £27.50 / 35,75 €
Czech Republic Approx. 5 Working Days £25.50 / 33,75 €
Denmark Approx. 5 Working Days £15.50 / 20,75 €
Estonia Approx. 5 Working Days £25.50 / 33,75 €
Finland Approx. 5 Working Days £15.50 / 20,75 €
France Approx. 5 Working Days £11.50 / 14,75 € | Free on orders over £125.00 / 125,00 €
Germany Approx. 5 Working Days £11.50 / 14,75 € | Free on orders over £125.00 / 125,00 €
Gibraltar Approx. 5 Working Days £47.35 / 67,75 €
Greece Approx. 5 Working Days £25.50 / 33,75 €
Hungary Approx. 5 Working Days £25.50 / 33,75 €
Iceland Approx. 5 Working Days £18.45 / 25,75 €
Ireland (ROI) Approx. 14 Working Days £6.00 / 8,00 €
Israel Approx. 5 Working Days £55.00 / 76,00 €
Italy Approx. 5 Working Days £15.50 / 20,75 €
Latvia Approx. 5 Working Days £25.50 / 33,75 €
Liechtenstein Approx. 5 Working Days £47.35 / 67,75 €
Lithuania Approx. 5 Working Days £45.00 / 61,00 €
Luxembourg Approx. 5 Working Days £11.50 / 14,75 €
Malta Approx. 5 Working Days £47.50 / 63,75 €
Moldova Approx. 5 Working Days £47.50 / 63,75 €
Monaco Approx. 5 Working Days £15.50 / 20,75 €
Montenegro Approx. 5 Working Days £47.50 / 63,75 €
Netherlands Approx. 5 Working Days £11.50 / 14,75 € | Free on orders over £125.00 / 125,00 €
Northern Ireland Approx. 5 Working Days £4.95 / 7,00 €
Norway Approx. 5 Working Days £46.35 / 67,75 €
Poland Approx. 5 Working Days £25.50 / 33,75 €
Portugal Approx. 5 Working Days £15.50 / 20,75 €
Portugal (Azores) Approx. 5 Working Days £47.50 / 63,75 €
Portugal (Madeira) Approx. 5 Working Days £47.50 / 63,75 €
Romania Approx. 5 Working Days £47.50 / 63,75 €
ROI Approx. 5 Working Days £6.00 / 8,00 €
San Marino Approx. 5 Working Days £47.35 / 67,75 €
Serbia Approx. 5 Working Days £47.50 / 63,75 €
Slovakia Approx. 5 Working Days £25.50 / 33,75 €
Slovenia Approx. 5 Working Days £25.50 / 33,75 €
Spain Approx. 5 Working Days £15.50 / 20,75 € | Free on orders over £125.00 / 125,00 €
Spain (Canary Islands) Approx. 5 Working Days £45.00 / 61,00 €
Sweden Approx. 5 Working Days £15.50 / 20,75 €
Switzerland Approx. 5 Working Days £44.85 / 65,00 €
Tunisia Approx. 5 Working Days £45.00 / 61,00 €
Turkey Approx. 5 Working Days £47.50 / 63,75 €
Ukraine Approx. 5 Working Days £47.50 / 63,75 €
The following countries are subject to a £21.75 duty charge, which is included in the postage rates stated above.

Switzerland Bosnia/Herzegovina Gibraltar
San Marino Liechtenstein Norway
Andorra Jersey Guernsey
International delivery costs
Shipping costs for the rest of the world - UK Terms & Conditions apply.

Country Delivery Time Cost
USA Approx. 5 Working Days £40.00
Canada Approx. 5 Working Days £45.00
Australia Approx. 9 Working Days £50.00
New Zealand Approx. 10 Working Days £55.00


Overseas Returns

We are more than happy for any overseas order to be returned, but we do ask that whoever is returning the order cover the cost of the return postage to our warehouse. You have 90 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a saleable condition with all labels still attached. We, unfortunately, cannot accept the return of any item which has been altered to your own personal specifications. For exchanges, we ask that you place a new order for any new items you require and return back to us any unwanted items, as specified above. Please note that it is your responsibility to return the goods in a saleable condition, we cannot take responsibility for any missing or lost items being returned back to our warehouse.

Unfortunately, we are not able to accept returns from the USA at this time.