We strive to ensure our delivery information on site is as accurate as possible. However, on some occasions, packages may be delayed due to factors out of our control.
EU Delivery & Returns
Due to the ongoing disruption caused by Brexit, we have no option but to temporarily pause all EU orders and shipments, with immediate effect.
We’ve faced increasing complexities in transporting your orders from our UK warehouse to the EU and have been trying our best to adapt to this new approach.
Despite our best efforts, we’ve faced significant challenges from both the UK and EU border officials, our courier partners, as well as new customs systems and processes. We strongly apologise and hope you understand that we’re working hard to resolve this situation with all parties. We remain committed to all of our EU customers; this is a temporary pause needed to give us time to resolve the situation.
We aim to send another update soon to confirm the restart in shipping, plus a full guide on future operations. If you have any questions, please get in touch.
Please note that due to the ongoing global pandemic, deliveries may take longer than usual. Please refer to the tracking reference provided in your dispatch email for more accurate updates. For international orders (excluding Ireland), please see the latest delivery status updates from UPS.
Returns have been extended so that you now have up to 90 days from delivery to return your package for a full refund. Returns will be processed within 14 days. If you haven’t received your refund after this time, please contact our Customer Service team. We apologise for any inconvenience this may cause.
For more information on what we're doing to ensure your orders are handled and delivered safely, please read our FAQ page. We thank you for your patience on this.
Tracked Standard Delivery is free on all UK Mainland orders over £70 and your order will be delivered within 7 working days. For orders under £70, the Standard Delivery option is £4.95 dispatched via Hermes.
Hermes will send additional delivery updates by email. If you provide a phone number, they will also send an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.
If you don’t receive your parcel within the projected timeframe after we send you a dispatch email, please contact us. You have 30 days after receipt of a dispatch email to contact us in event of a non-delivery. Refunds cannot be made after this time.
UK Mainland Next Day Delivery
Our tracked Hermes Next Day service is available on orders to most UK Mainland addresses placed before 5pm and is charged at £6.95 on orders under £70, and £3.95 for orders over £70. Hermes will send additional delivery updates by email. If you provide a phone number, an SMS will be sent to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.
Alternatively, a service through UPS is available. This service is charged at £9.95 and delivery time is approximately 1-2 working days. If you don’t receive your parcel within the projected timeframe after we send you a dispatch email, please contact us. You have 30 days after receipt of a dispatch email to contact us in event of a non-delivery. Refunds cannot be made after this time.
Have your order delivered to one of 4,000+ ParcelShops in the UK. This service is free on all UK Mainland orders over £70. UK Mainland Orders should arrive within 7 working days. For orders under £70, the Standard Delivery option is £4.95. Hermes will send additional delivery updates by email. If you provide a phone number, an SMS will be sent to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.
Click & Collect
Click & Collect your parcel from one of our many store locations across the UK. This service is free and your order will be ready for collection after 10am, 2 working days after your order. When you collect your order, please bring proof of purchase and the card you have used for payment.
Please note: We are unable to refund purchases made via the website in stores.
Please ensure that you keep your Collect+ receipt as this is proof of return until the refund is made. This is because we cannot refund parcels that are unfortunately lost in transit.
Please note that exceptionally large orders (which include over 10 suits) may take longer to deliver due to delivery restrictions.
Our Returns Address
Please note that should you wish to return an item, this process is taking longer than normal and your refund could be delayed due to increased hygiene measures within our warehouse. Please be reassured that we will try to deal with it as quickly as possible.
Returns must be made to the point of sale. We are unable to accept store returns to the above address, or returns from website orders to our stores. We apologise for this inconvenience.
We want you to be happy with your order, but if you would like to return one or more of your items for whatever reason, you may do so. You have 90 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a saleable condition with all labels still attached.
Individual returns packages are limited to 10kg and 50 x 50 x 60cm. If your return exceeds these limits, please contact us for additional returns labels.
Unfortunately, we cannot accept the return of any item which has been altered to your own personal specifications.
We are also unable to accept any returns on underwear, socks, or masks for hygiene reasons.
For exchanges, we ask that you place a new order for any new items that you require and return any unwanted items back to us.
UK - Non Mainland Delivery
|Channel Islands||Approx. 5 Working Days||£6.55 / 8,00 €|
|Highlands||Approx. 3-7 Working Days||£4.95 / 7,00 €|
|Isle Of Man||Approx. 3-5 Working Days||£5.95 / 8,00 €|
|Northern Ireland||Approx. 5 Working Days||£4.95 / 7,00 €|
|Offshore||Approx. 3-7 Working Days||£4.95 / 7,00 €|
Overseas Delivery & Returns
We currently ship to the following overseas destinations. Please review the table below for costs and delivery times. All orders outside of the UK are sent via UPS.
Please note that any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid for by the recipient of the parcel. We have no control over these charges and we cannot tell you what the cost of this may be as policies and duties vary widely worldwide. You should contact your local customs office for advice on the current charges that are applicable before you place your order.
Countries marked as * are subject to a £21.75 duty charge, which is included in the postage rates stated below.
|Andorra *||Approx. 5 Working Days||£47.35 / 67,75 €|
|Australia||Approx. 9 Working Days||£50.00|
|Bosnia/Herzegovina *||Approx. 5 Working Days||£47.35 / 67,75 €|
|Canada||Approx. 5 Working Days||£45.00|
|Gibraltar *||Approx. 5 Working Days||£47.35 / 67,75 €|
|Iceland||Approx. 5 Working Days||£18.45 / 25,75 €|
|Israel||Approx. 5 Working Days||£55.00 / 76,00 €|
|Moldova||Approx. 5 Working Days||£47.50 / 63,75 €|
|Monaco||Approx. 5 Working Days||£15.50 / 20,75 €|
|Montenegro||Approx. 5 Working Days||£47.50 / 63,75 €|
|New Zealand||Approx. 10 Working Days||£55.00|
|Norway *||Approx. 5 Working Days||£46.35 / 67,75 €|
|Serbia||Approx. 5 Working Days||£47.50 / 63,75 €|
|Switzerland *||Approx. 5 Working Days||£44.85 / 65,00 €|
|Tunisia||Approx. 5 Working Days||£45.00 / 61,00 €|
|Turkey||Approx. 5 Working Days||£47.50 / 63,75 €|
|Ukraine||Approx. 5 Working Days||£47.50 / 63,75 €|
|USA||Approx. 5 Working Days||£40.00|
We are more than happy for any overseas order to be returned, however, we do ask that whoever is returning the order to cover the cost of the return postage to our warehouse. You have 90 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a saleable condition with all labels still attached. Unfortunately, we cannot accept the return of any items which have been altered to your own personal specifications.
For exchanges, we ask that you place a new order for any new items you require and return back to us any unwanted items, as specified above. Please note that it is your responsibility to return the goods in a saleable condition, and we cannot take responsibility for any missing or lost items being returned back to our warehouse.
Unfortunately, we are not able to accept returns from the USA at this time.