Delivery &
Returns

Orders are dispatched Monday to Friday, excluding Bank Holidays. We will send you an email confirmation once your order has been dispatched. Unfortunately it is not possible to change the delivery address of the order once it has left our warehouse, however if you do need to amend your order prior to dispatch then please get in touch with our Customer Service team who will do their best to accommodate any changes.


Coronavirus (COVID-19)

Please note that due to the ongoing pandemic situation deliveries may take longer than usual. Customer returns may also take longer to process than usual. Please refer to the tracking reference provided in your dispatch email for more accurate updates. For international orders (excluding Ireland), please see the latest delivery status updates from UPS

For more information on what we are doing to ensure your orders are handled and delivered safely please read our FAQ page.


We thank you for your patience on this.


Standard delivery

Tracked Standard Delivery is free on all UK Mainland orders over £70 and your order will be delivered within 3-5 working days. For orders under £70 the standard delivery option is £4.95 despatched via Hermes.
Hermes will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.


UK Mainland Next Day Delivery

Our tracked Hermes service is available on orders placed before 6pm Sun-Fri and is charged at £6.95 on orders under £70 and £3.95 for orders over £70. Hermes will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.
Alternatively a service through UPS is available on orders placed by 1pm Monday-Friday. This service is charged at £9.95.


Parcelshops

Have your order delivered to one of 4000+ Parcelshops in the UK. This service is free on all UK Mainland orders over £70. UK Mainland Orders will arrive within 3-7 working days. For orders under £70 the standard delivery option is £4.95.
Hermes will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Hermes, there are options to change or divert the delivery.


Click and Collect

Unfortunately we are not able to offer Click and Collect to our Stores at this time.


Collect+

Please ensure you keep your Collect+ receipt as this is proof of return until the refund is made, as we can not refund parcels that are lost in transit.


Large Orders

Please note that exceptionally large orders (those over 10 suits) may take longer to delivery due to delivery restrictions.


Mainland Europe

Shipping costs for Europe are shown below - UK Terms & Conditions apply!

Delivery is free to France, Netherlands, Germany and Spain on orders over £125.00 / 125,00 €



Coronavirus

Please note in countries where the Coronavirus is effecting transport and logistics, there is likely to be a delay in delivering your order. Please refer to the tracking reference provided in your dispatch email for more accurate updates.

For international orders (excluding Ireland), please see the latest delivery status updates from UPS

Customer returns may also take longer to process than usual. We thank you for your patience on this.



Overseas Delivery & Returns

We currently ship to the following overseas destinations. Please review the table below for costs and delivery times. All orders outside of the UK & Ireland are sent via UPS. Please note any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid for by the recipient of the parcel. We have no control over these charges and we cannot tell you what the cost of this may be as policies and duties vary widely from country to country. You should contact your local customs office for advice on the current charges that are applicable before you place your order.



CountryDelivery TimeCost
AndorraApprox. 5 Working Days£44.85 / 65,00 €
AustriaApprox. 5 Working Days£13.00 / 18,00 €
BelgiumApprox. 5 Working Days£9.00 / 12,00 €
Bosnia/Herzegovina Approx. 5 Working Days£44.85 / 65,00 €
Bulgaria Approx. 5 Working Days£23.00 / 31,00 €
Channel IslandsApprox. 5 Working Days£10.00 / 14,00 €
Cyprus Approx. 5 Working Days£25.00 / 34,00 €
Czech Republic Approx. 5 Working Days£23.00 / 31,00 €
DenmarkApprox. 5 Working Days£13.00 / 18,00 €
Estonia Approx. 5 Working Days£23.00 / 31,00 €
FinlandApprox. 5 Working Days£13.00 / 18,00 €
FranceApprox. 5 Working Days£9.00 / 12,00 € | Free on orders over £125.00 / 125,00 €
GermanyApprox. 5 Working Days£9.00 / 12,00 € | Free on orders over £125.00 / 125,00 €
Gibraltar Approx. 5 Working Days£44.85 / 65,00 €
Greece Approx. 5 Working Days£23.00 / 31,00 €
Hungary Approx. 5 Working Days£23.00 / 31,00 €
Iceland Approx. 5 Working Days£16.95 / 23,00 €
Ireland (ROI)Approx. 5 Working Days£6.00 / 8,00 €
IsraelApprox. 5 Working Days£55.00 / 76,00 €
ItalyApprox. 5 Working Days£13.00 / 18,00 €
LatviaApprox. 5 Working Days£23.00 / 31,00 €
LiechtensteinApprox. 5 Working Days£44.85 / 65,00 €
Lithuania Approx. 5 Working Days£45.00 / 61,00 €
LuxembourgApprox. 5 Working Days£9.00 / 12,00 €
Malta Approx. 5 Working Days£45.00 / 61,00 €
Moldova Approx. 5 Working Days£45.00 / 61,00 €
Monaco Approx. 5 Working Days£13.00 / 18,00 €
Montenegro Approx. 5 Working Days £45.00 / 61,00 €
NetherlandsApprox. 5 Working Days£9.00 / 12,00 € | Free on orders over £125.00 / 125,00 €
Northern IrelandApprox. 5 Working Days£4.95 / 7,00 €
NorwayApprox. 5 Working Days£44.85 / 65,00 €
PolandApprox. 5 Working Days£23.00 / 31,00 €
PortugalApprox. 5 Working Days£13.00 / 18,00 €
Portugal (Azores)Approx. 5 Working Days£45.00 / 61,00 €
Portugal (Madeira)Approx. 5 Working Days£45.00 / 61,00 €
RomaniaApprox. 5 Working Days£45.00 / 61,00 €
ROIApprox. 5 Working Days£6.00 / 8,00 €
San MarinoApprox. 5 Working Days£44.85 / 65,00 €
SerbiaApprox. 5 Working Days£45.00 / 61,00 €
Slovakia Approx. 5 Working Days£23.00 / 31,00 €
Slovenia Approx. 5 Working Days£23.00 / 31,00 €
SpainApprox. 5 Working Days£13.00 / 18,00 € | Free on orders over £125.00 / 125,00 €
Spain (Canary Islands)Approx. 5 Working Days £45.00 / 61,00 €
SwedenApprox. 5 Working Days£13.00 / 18,00 €
SwitzerlandApprox. 5 Working Days£44.85 / 65,00 €
Tunisia Approx. 5 Working Days£45.00 / 61,00 €
Turkey Approx. 5 Working Days£45.00 / 61,00 €
Ukraine Approx. 5 Working Days£45.00 / 61,00 €

The following countries are subject to a £21.75 duty charge, which is included in the postage rates stated above.

SwitzerlandBosnia/HerzegovinaGibraltar
San MarinoLiechtensteinNorway
AndorraJerseyGuernsey
International delivery costs

Shipping costs for the rest of the world - UK Terms & Conditions apply!

CountryDelivery TimeCost
USAApprox. 5 Working Days£40.00
CanadaApprox. 5 Working Days£45.00
AustraliaApprox. 9 Working Days£50.00
New ZealandApprox. 10 Working Days£55.00

UK Returns

Please note that should you wish to return an item, they are taking longer than normal to process and refund, due to increased hygiene measures within our warehouse. Please be re-assured that we will try to deal with it as quickly as possible.

We are also unable to accept returns from website orders to stores at this time.

We unfortunately cannot accept the return of any item which has been altered to your own personal specifications.

For exchanges we ask that you place a new order for any new items that you require and return back to us any unwanted items.

Unfortunately we are not able to accept returns from the USA at this time.



Returns Address

Suit Direct,
BMB Clothing,
Powlett Road,
Hartlepool,
TS24 8LY,
UK



Overseas Returns

We are more than happy for any overseas order to be returned but we do ask that whoever is returning the order cover the cost of the return postage to our warehouse. You have 60 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a saleable condition with all labels still attached. We unfortunately cannot accept the return of any item which as been altered to your own personal specifications. For exchanges we ask that you place a new order for any new items you require and return back to us an unwanted items as specified above. Please note that it is your responsibility to return the goods in a saleable condition, we cannot take responsibility for any missing or lost items being returned back to our warehouse.



Collect+
  1. Complete the Returns Form included with your order and attach this to the front of your parcel.
  2. Take your parcel to your nearest Collect+ location.
  3. Please note that it is your responsibility to return the goods in a saleable condition.